Legal Disclosures & Policies
Multi-tab policy viewer for complete GDPR-compliant documentation governing ProductFrameSystems operations.
Privacy Policy
Last Revised: September 2026
1. Data Controller Identification
ProductFrameSystems is the data controller responsible for personal data processing. We are registered at Calle Pintor Pérez Pizarro, 7, 03010 Alicante, Alicante, Spain. For all data-related inquiries, contact our designated Data Protection Officer at [email protected].
2. Data We Collect
We collect the following categories of personal data through our consultation consoles and service delivery channels:
- Contact identification data (full name, email address, telephone number)
- Business affiliation data (company name, job title, industry sector)
- Project specification data (scope descriptions, technical requirements, budget parameters)
- Technical telemetry data (IP address, browser metadata, session timestamps)
3. Legal Basis for Processing
Personal data is processed under the following legal bases as defined in Article 6(1) of Regulation (EU) 2016/679:
- Consent (Art. 6(1)(a)): When you submit a contact form, you provide explicit consent for data processing.
- Contractual Necessity (Art. 6(1)(b)): Processing required to fulfill a service agreement or pre-contractual measures.
- Legitimate Interest (Art. 6(1)(f)): For security monitoring, service optimization, and anti-fraud measures.
4. Data Retention
Personal data is retained only for the duration necessary to fulfill the purposes for which it was collected: project-related data is retained for 36 months following the last active engagement, and contact inquiry data is retained for 24 months from the date of submission. Upon expiration, data is irreversibly deleted from all storage systems.
5. Data Security
ProductFrameSystems implements ISO/IEC 27001-aligned security measures including AES-256 encryption at rest, TLS 1.3 encryption in transit, role-based access controls, and continuous vulnerability scanning across all data processing infrastructure.
6. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right of access (Art. 15) — request a copy of your personal data
- Right to rectification (Art. 16) — request correction of inaccurate data
- Right to erasure (Art. 17) — request deletion of your data ("right to be forgotten")
- Right to data portability (Art. 20) — receive your data in a structured, machine-readable format
- Right to object (Art. 21) — object to processing based on legitimate interest
To exercise any of these rights, contact [email protected]. We will respond within 30 calendar days.
7. International Data Transfers
All personal data is processed and stored within the European Economic Area (EEA). In the event that data transfer to a third country is required, ProductFrameSystems ensures adequate safeguards through Standard Contractual Clauses (SCCs) as approved by the European Commission.
8. Data Protection Authority
If you believe your data processing rights have been infringed, you have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) at www.aepd.es or the supervisory authority of your EU member state of residence.
Terms of Service
Last Revised: September 2026
1. Entity & Scope
These Terms of Service govern all commercial engagements between ProductFrameSystems, registered at Calle Pintor Pérez Pizarro, 7, 03010 Alicante, Alicante, Spain, and any client engaging our services. All services are delivered under explicitly contracted Statements of Work (SOW).
2. Service Delivery
ProductFrameSystems delivers digital product engineering services including UI prototyping, design specification systems, workflow automation, product prototype development, green cloud hosting, and scalable architecture design. All deliverables are produced in accordance with the specifications defined in the executed SOW.
3. Payment Terms
Invoices are issued upon milestone completion as specified in the SOW. Payment is due within 14 calendar days of invoice issuance. Late payments accrue interest at a rate of 1.5% per month on the outstanding balance. ProductFrameSystems reserves the right to suspend services for accounts more than 30 days past due.
4. Intellectual Property
Upon complete settlement of all agreed commercial invoices, ProductFrameSystems assigns all worldwide intellectual property rights in client-specific software deliverables, design tokens, and digital assets directly to the Client. Pre-existing proprietary frameworks, tooling, and methodologies remain the property of ProductFrameSystems.
5. Confidentiality
Both parties agree to maintain strict confidentiality of all proprietary information disclosed during the engagement. This obligation survives termination of the agreement for a period of 36 months.
6. Limitation of Liability
ProductFrameSystems' total aggregate liability under any SOW shall not exceed the total fees paid by the Client under that SOW. ProductFrameSystems shall not be liable for indirect, incidental, or consequential damages, including lost profits or data loss.
7. Termination
Either party may terminate an SOW with 30 calendar days' written notice. Upon termination, the Client shall pay for all work completed up to the termination date. Intellectual property for completed milestones is transferred upon payment settlement.
8. Governing Law
These Terms are governed by the laws of Spain and the European Union. Any disputes shall be resolved through the competent courts of Alicante, Spain, unless both parties agree to alternative dispute resolution.
Refund & Reimbursement Policy
Last Revised: September 2026
1. Refund Eligibility
ProductFrameSystems offers refunds under the following conditions:
- Pre-Work Cancellation: Full refund if cancelled before any project work has commenced.
- Milestone-Based Refund: Proportional refund for undelivered milestones at the time of cancellation.
- Non-Delivery: Full refund if ProductFrameSystems fails to deliver a milestone within 150% of the agreed timeline without mutual written agreement.
2. Non-Refundable Items
The following are not eligible for refund:
- Completed and accepted milestones with signed delivery acceptance
- Consultation and discovery phase deliverables (Phase 1)
- Third-party licensing costs or hosting setup fees incurred on behalf of the Client
- SOW amendments initiated by the Client after project commencement
3. Refund Process
To request a refund, contact [email protected] with your project reference number and reason for the refund request. Refund requests are processed within 14 business days of approval. Refunds are issued via the original payment method.
4. Dispute Resolution
In the event of a refund dispute, both parties agree to engage in good-faith mediation for a period of 30 days before pursuing any legal remedies. Mediation shall be conducted in Alicante, Spain, or via video conference as mutually agreed.
5. Contact for Refund Requests
ProductFrameSystems
Calle Pintor Pérez Pizarro, 7
03010 Alicante, Alicante, Spain
[email protected]